Returns, Exchanges & Refunds
If you are not fully happy with the goods you have received, they can be returned to Pure Lime within 14 days of receipt, providing they are in original resalable condition.
All requests for refunds can be directed to info@purelime.com.
Upon receipt of the returned good’s, an inspection shall be carried out before the returns process can be completed. On approval of the goods, you will be entitled to receive a refund or store credit, which will not include the cost of the original postage and packaging. Returned goods must be in its original, unused, unaltered and unwashed condition. They must also have original tags and packaging attached. We are not able to refund or provide store credit for items that do not adhere to this.
Up until Pure Lime is in receipt of the returned products, the customer is solely responsible for the care of goods. We cannot take responsibility for items damaged or lost in the return transit. Return shipping costs of the items are the responsibility of the customer unless goods are damaged or faulty.
Please ensure all returns are sent via a trackable, insured service and clearly mark the package ‘RETURNED GOODS’ to avoid any customs charges. Pure Lime is not responsible for any return custom charges made.
A refund will be issued back via original payment method within 30 days of receiving your return. Once the return of goods is authorised, a confirmation email shall be issued to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
The address:
Pure Lime
Solbakken 5
6500 Vojens
Denmark
Lilla Rózsa
Lilla is one of our ambassadors, and we feel incredibly lucky to have her on our team. Based in Copenhagen, she is both a personal trainer and a physiotherapist. With a holistic view of health and a deep commitment to self-growth, Lilla regularly shares valuable insights on these topics. If you’re looking for a boost of inspiration in your life, we highly recommend following her on Instagram. We had the pleasure of asking her a few questions to get to know her better.
1. What three words would you use to describe yourself?
Enthusiastic, believer, thinker.
2. What sparked your interest in health and led you to pursue your current career path?
I grew up in a village and I've always been really active since childhood. I began playing volleyball at the age of 10 and continued until I turned 18. That's when I chose physiotherapy as my university bachelor degree. I was not exactly sure what I wanted to work with, but the passion of being active, getting to learn about the body on a physical and a mental level, and helping others — led me to this education.
I’ve always been into self-development. When I was around 21, I struggled a bit with my health. I was stressed, I had stomach issues, breakouts and irregular cycles. Experiencing this turned me towards a more holistic mindset and I started to search and find root causes of my issues. Even though the doctors said only pills would help me get my period back, I managed to heal my body by the age of 24. Fast forward to now, I’m 26 and my body is stronger than ever and I’ve never felt more connected to it.
A year ago, I started coaching and training people in a fitness center, with the intention of helping others become stronger, healthier and more confident. I also started sharing my perspective on health, my lifestyle and mindset more openly on social media. I’ve found such joy inspiring, and connecting with others.